F.A.Q's

FREQUENTLY ASKED QUESTIONS

Q: Do you offer international shipping?

A: Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on the destination.

Q: Can I customize my hat or fascinator?

A: Absolutely! We offer customization options for many of our hats and fascinators. Simply contact us with your request, and we’ll work with you to create the perfect piece.

Q: How do I determine my hat size?

A: We have a handy sizing guide available on our website to help you find the perfect fit. If you have any further questions, please feel free to reach out to our customer service team through our contact page for assistance.

Q: What materials are your hats made from?

A: Our hats are crafted from high-quality materials such as straw, felt, sinamay, and fabric. Each piece is carefully selected to ensure durability and style.

Q: Do you offer returns or exchanges?

A: Yes, we want you to be completely satisfied with your purchase. We offer returns and exchanges in line with our return policy and within a certain timeframe, as outlined in our return policy. Please refer to our website for more details.

Q: Can I place a custom order for a special occasion?

A: Of course! Whether it’s for a wedding, a special event, or just because, we love creating custom pieces for our customers. Contact us with your requirements, and we’ll bring your vision to life.

Q: Do you offer wholesale or bulk orders?

A: Yes, we do offer wholesale and bulk ordering options for businesses or events. Please reach out to us directly to discuss your specific needs and pricing.

Q: How do I care for my hat or fascinator?

A: Generally, we recommend storing your hat in a cool, dry place and avoiding exposure to moisture or direct sunlight. If you have any questions about caring for your specific piece, please don’t hesitate to ask us.